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Barnes &

Barnes & is a leading Internet-based retailer of books, music, DVD/video, and online courses. Since opening its online store in March 1997, Barnes & has attracted more than 14.4 million customers in 230 countries. Barnes &'s bookstore includes the largest in-stock selection of in-print book titles with access to approximately one million titles for immediate delivery, supplemented by more than 30 million listings from its nationwide network of out-of-print, rare and used book dealers. Barnes & offers its customers fast delivery, easy and secure ordering and rich editorial content.

Barnes & has aggressively pursued its strategy to be an e-commerce leader in the sale of books, music and DVD/video. It is Barnes &'s goal to be recognized as the most innovative and customer-focused of e-commerce merchants, making online purchasing a simple, secure and gratifying experience that results in the highest levels of customer loyalty. Barnes & has made significant investments to achieve the highest possible levels of value and service, which it believes are reflected in the completeness of its product selection, the ease-of-use of its Web site, the price of its products and the speed of delivery it can offer its customers.

We are the nation's largest bookseller, employing more than 50,000 booksellers in approximately 800 stores in 49 states under the Barnes & Noble and B. Dalton names.

The company's founder, Leonard Riggio, is our Chairman. He saw book stores as community centers, places where people could be and become. Everything we do, from the design of our stores to the selection of our titles to the training of booksellers, reflects that philosophy.

If you are a customer who needs help or has a question, please contact the store nearest you or:
Customer Relations Department
Telephone: 800-422-7717


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